Telephone Answering service for businesses of up to 5 people

live receptionist service
Our receptionist team is based right here in the UK to provide a professional, reliable service with no surprises – exactly what you need to give your company a professional image without the expensive long term fixed costs.

All calls will be answered in your company name. Our advanced call answering system means the receptionist can see the key information on your business before they answer. They are trained to answer in a natural sounding manner and will:

  • answer in your company name
  • know the nature of your business
  • see the names of the people in your business
  • take an accurate message with the caller’s details
  • know who to send the messages to and who to copy in

The system and the receptionist’s skill will ensure the caller is left with a professional impression of your business and they will assume they have been speaking with someone in your office.

Messages taken are sent immediately by email, and text if you wish, to any combination of addresses you choose. We can ask the caller one or two questions if you wish and include their answers in the message.

Full time receptionist for your business

Our exclusively UK based receptionists are ready to take your calls from 08.30 to 18.00 Monday to Friday.

Some of our clients are simply too busy to take their own calls, but don’t need (or have room for) any full-time administrative or support staff. Others take their own calls some of the time, only diverting calls to our receptionists when they are busy or at specific times. Some just don’t want to be bothered during lunch or their best creative hours.

Other clients are starting their own businesses, but still have a ‘day job’, so they can’t answer calls themselves in their business’ name. Still others simply want to maintain the appearance of a larger, more established business that does maintain full-time receptionists and support staff.

Whatever the reason for wanting a telephone answering service , we provide the answering services our clients need at a price anyone can afford.

Perhaps you were asking yourself ‘What is a Telephone Answering Service?’ Hopefully the paragraphs above will help answer that question but if you are still not sure how we can help please either read our What is a Virtual Receptionist? page for more details or give us a call on 01628 460 230. We have spoken to thousands of small business owners over the past ten years and will be very happy to discuss your requirements.

Office Answers Competitive Pricing

Our business model is to provide a simple, transparent pricing structure, with no hidden charges.  Our charges are:
office answers pricing

Set up.£25
Subscription£20 per month
Receptionist time85p per min
Messages sent by emailFree
Messages sent by text10p per message

All prices are subject to VAT.

Get set up and calls answered within 24 hours

We could be answering your calls within a few hours. For the fastest response please just call us on 01628 460 230 and ask for Clare or Ian. We can discuss your requirements, take your details over the phone, and have you live within a few hours. Or you can order via our website using our secure payments gateway. Order here.

The Office Answers Guarantee

virtual-receptionist-guaranteeIf you are ever unhappy with our performance in any call we take for you, we will not charge you for that call, and give you your next ten calls for free as well. No quibbles, no ifs, ands or buts.

The team of receptionists have years of experience taking calls, and have had to deal with everything callers can throw at us. We have taken everything we’ve learned to tailor our service specifically for small busineses of up to five people, so we are confident that we offer one of the best virtual receptionist solutions in the UK.


Other Services – Manchester Virtual Office

virtual office ManchesterUse our business address in the centre of Manchester with all post forwarded to your designated address the same day it arrives. There are no box number, just your own business name and our M1 postcode Manchester address. Not only does this allow you our clients to keep your home address private, it provides the kind of brick and mortar professional image that reassures your own clients.

This is the perfect solution for those who do not have a dedicated business address, as well as anyone who anticipates moving premises soon or frequently, yet wishes to maintain a consistent business address.

You can also use the address as the registered office address for a limited company.  This is normally £10 per month extra but for a limited period we are including this within our standard price, please call us for details.

For full details please see our Mail Forwarding Manchester page.

If you need more than just an address, consider upgrading to a full virtual office, including a Manchester 0161 telephone number and our telephone answering services. Virtual Office Manchester

Other Services – Automated Phone System

Office Answers can also give you access to an advanced automated phone system, sometimes called an IVR system. Our automated answering system answers one or more numbers unique to your business, plays a fully customisable greeting which we can record for you, then asks callers to choose one of several options. Each option can route to your landline or mobile number, or our own voicemail service which forwards messages to your email account.

There is absolutely nothing to install at your end and we will do all the configuration of the central system for you. We usually provide this automated answering system on a month by month agreement so there is no long term commitment.

To learn more please visit our Automated Phone System page for more details.

Our Background

office-answers-aboutOffice Answers Ltd was founded in 2004 and we have provided top quality telephone answering services, a virtual office in Manchester, and automated systems such as IVR and voicemail to email to our clients since the start.

In 2004 we intended to offer the best telephone answering service in the UK and took on a wide range of customers.  Over time we realised that different types of customers had different needs and we were best when providing a virtual receptionist, virtual phone systems, or virtual office solution for small businesses, and small business to us meant companies with up to 5 people.

If you are a small business we would love to hear from you. Go on, call us and ask for Clare or Ian. We handle all new enquiries ourselves so the chances are one of us will answer your call directly, but if we are not available the receptionists will take a message, just like they would for you.

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