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Terms and Conditions for use of our Service
“Agreement” means this document as may be amended by the parties hereto;
“Commencement Date” means the date of this Agreement;
“Customer” or “You” means a customer or prospective Customer of Office Answers Ltd ;
“Service” means the service provided by Office Answers Ltd (Company registration number 5254965) as confirmed in writing to you.
“Password” means the confidential personal identification number which Office Answers Ltd may allocate to you to access certain Services
The contents of this agreement shall apply in relation to all services ordered by you from Office Answers Ltd.
3. Information about you
3.1 You confirm that all information supplied by you to Office Answers Ltd is current, complete and accurate in all respects and you agree to notify Office Answers Ltd immediately of any changes to this information.
3.2 If you agree to pay Office Answers Ltd by direct debit or credit/payment card:
(a) you authorise Office Answers Ltd to disclose information about this Agreement to the Office Answers Ltd bank or payment card company, under strict obligations of confidentiality. You agree to this information being used for credit control purposes and to offer you any further services which Office Answers Ltd may make available; and
(b) you authorise your bank or payment card company to disclose to Office Answers Ltd information about your bank or payment card account insofar as is necessary in connection with this Agreement and to inform Office Answers Ltd if that account is suspended or terminated. You understand that if that account is suspended or terminated, Office Answers Ltd may suspend the Service to you and/or terminate this Agreement.
3.3 Where you are providing Office Answers Ltd with personal data within the meaning of the Data Protection Act 1998, you confirm that you consent to Office Answers Ltd processing such data lawfully.
4. Provision of Service
4.1 Office Answers Ltd will use our reasonable efforts to make the Service available at all times. The extent and availability of the Service may be affected by faults in telecommunications networks, services and equipment which are operated by persons other than us. Office Answers Ltd may temporarily suspend the Service in order to maintain or modify equipment or software used to provide the Service. This will not affect your obligation to pay the Charges.
4.2 In addition to any other remedy, Office Answers Ltd may suspend the Service immediately without notice if:
(a) you break any of your obligations under this Agreement;
(b) Office Answers Ltd have reason to believe that you are using or allowing our services to be used in a manner which may bring us or our services into disrepute;
(c) your direct debit or payment card account is suspended or terminated; or
(d) if you exceed any monthly financial limit which Office Answers Ltd apply to your use of the Service.
4.3 Office Answers Ltd may change the telephone number allocated for you to use the Service at any time for commercial, technical or regulatory reasons by giving you reasonable notice.
5. Charges and Payments
5.1 Office Answers Ltd will invoice you monthly in advance for subscription charges and monthly in arrears for all other Charges incurred by you for using the Service. Office Answers Ltd will calculate usage Charges using data Office Answers Ltd have recorded.
5.2 You must pay our invoices in full within fourteen days after the date of the invoice.
5.3 All charges payable by the customer to Office Answers Ltd under the agreement shall be subject to VAT at the current rate.
5.4 All invoices submitted by Office Answers Ltd to the customer are to be treated as agreed, unless the customer notifies Office Answers Ltd of any discrepancies within 7 days of the receipt of any invoice from Office Answers Ltd.
5.5 Office Answers Ltd reserves the right to charge daily interest at a rate equal to 3% above HSBC plc base lending rate current during the time that payment remains outstanding. Interest shall continue to accrue until such time as payment has been received by Office Answers Ltd.
5.6 Office Answers Ltd may at any time require you to pay a deposit as security for payment of any Charges payable by you. Office Answers Ltd may hold the deposit until Office Answers Ltd have received all Charges due from you under the Agreement and Office Answers Ltd may use all or part of the deposit towards payment of the Charges. Office Answers Ltd will repay the deposit following the termination of this Agreement as soon as you have paid all Charges due in full.
5.7 Office Answers Ltd may impose a monthly financial limit on your use of the Service and may alter the limit from time to time.
5.8 Office Answers Ltd reserves the right to amend or alter the scale of charges by notifying the customer of the revised scale of charges in writing with a minimum of thirty days notice.
6. Cancellation and termination
6.1 Either party may terminate the Agreement by giving the other party at least thirty days written notice.
6.2 In addition to any other remedy, Office Answers Ltd may terminate the Agreement immediately at any time by giving you written notice if:
a) you break any of your obligations under the Agreement or fail to pay any Charges when they are due
b) your direct debit or payment card account is suspended or cancelled or if you cancel any authority to debit charges from your bank account
c) you supply any information to Office Answers Ltd which is false or misleading or which Office Answers Ltd reasonably suspect may be false or misleading; or
d) Office Answers Ltd have reason to believe that you are using or allowing our services to be used in a manner which may bring Office Answers Ltd or our services into disrepute.
6.3 You may terminate the Agreement immediately at any time by giving Office Answers Ltd written notice if Office Answers Ltd break any of our obligations under the Agreement and Office Answers Ltd do not put things right within seven days of a request from you.
7.1 It is expressly agreed between the customer and Office Answers Ltd that the liability for any damages arising out of the provision of services under this agreement to the customer by Office Answers Ltd whether caused by the negligence of Office Answers Ltd employees or otherwise is limited to actual damages, but in no event shall it exceed an amount equal to the total amount of charges with respect to the service for which Office Answers Ltd have billed the customer in any twelve month period. Office Answers Ltd will in no circumstances be liable for any indirect, consequential or economic loss, including but not limited to loss of business, loss of contracts, loss of profits, loss of anticipated savings and claims by third parties, whether or not foreseeable.
7.2 Nothing in this Agreement shall be interpreted so as to adversely affect the statutory rights of any consumers.
8.1 Office Answers Ltd will use reasonable endeavours to keep your information and messages confidential and secure. However Office Answers Ltd cannot ensure or warrant the confidentiality or security of any information or messages. You also agree that Office Answers Ltd have no responsibility or liability for the deletion or failure to store any messages or other content maintained or transmitted by Office Answers Ltd.
8.2 You must take reasonable precautions to keep your password secret and you must immediately notify our customer support service if you suspect that your password is likely to be used in an unauthorised way. You are solely responsible for all use or misuse of your user details and password, and any losses or damages arising from such use or misuse.
The customer agrees that it will not use the service provided for any improper, immoral or unlawful purpose and that such use constitutes grounds for immediate termination of the services by Office Answers Ltd. Calls may be monitored or recorded for training and quality control purposes.
The customer shall not assign or otherwise deal with any or all of its rights and obligations under this agreement without the prior written consent of Office Answers Ltd, given by Office Answers Ltd’s duly authorised representative. Office Answers Ltd shall have the rights to assign or otherwise delegate all or any of its rights and obligations hereunder to associate companies or any other third party or company upon serving notice in writing to the customer.
11. Force Majeure
Office Answers Ltd will not be liable if Office Answers Ltd cannot provide the Service due to any event which is outside our reasonable control, such as fire, lightning, flood, exceptionally severe weather, explosion, war, civil disorder, industrial disputes, fuel or power supply failures or shortages, acts of government or other public authorities.
This agreement shall be governed by and construed and interpreted in accordance with English Law and parties submit to the to the jurisdiction of the English courts.