Training and coaching providers can have extended periods during their day when they cannot be contacted. Our receptionist team will take a message and can explain to the caller that the person they want is training and it may be a few hours before they can return the call. Messages are sent by email, and text if required, allowing the trainer to catch up over lunch or a break.
We have worked with many training and coaching providers so please contact Clare or Ian as we will be happy to discuss how we can work with you.
Training companies and business coaches – overcoming the telephone answering conundrum when you’re with a client
Irrespective of whether you’re a personal trainer, business coach or health and safety training specialist, if you work for yourself or as part of a small team, you are going to face a niggly issue – how to answer the phone when you are with a client. The very nature of the training and coaching sector means there will be a number of hours during the day when you’re out of the office, or unable to answer client calls because you’re actually delivering training.
Having just received a fantastic testimonial from one of our business training companies, it reminded us just how much of an issue this can be when professionalism is all-important. Of course an easy option is to just let callers leave a message on your voicemail but there’s enough evidence out there to show that people look for reassurance when placing a call.
Take potential new clients. By the time they pick up the phone they’ve already narrowed down their list of training providers after scrutinising websites and online reviews. That means they are one step nearer to making a decision which makes that phone call all the more valuable! This is where a virtual telephone receptionist service really comes into its own, particularly as the reassurance is instantly provided by a human voice taking and relaying messages professionally.
Here’s the testimonial we referred to which about sums up how the Office Answers virtual receptionist service helps business training companies:
We have been using Office Answers now for over seven years. In that time we have grown from just myself and my husband to a much larger company. Office Answers has been instrumental in helping our business grow. It meant that in the early years we could juggle childcare and still have our telephone calls answered. I was a firm believer that if people are spending money on calling your business then someone should be there to answer the phone and not have to leave a message on an answer machine.
We still use Office Answers now and in particular when we have meetings or if we are short staffed due to holidays or illness we know that we can rely on Office Answers to answer our calls.
Clare and her team are professional, courteous and polite and as they answer with our company name the customers don’t even know that they are ringing a reception team. We cannot recommend them highly enough, we will continue using Office Answers for as long as we are in business as without their help we wouldn’t have got to the level we are at today.