Home Services Small Business Providers
How virtual office services can instantly provide a level of trust and enhance customer service
The winner of the microbusiness category in last autumn’s Real Business Amazon growing business awards (well done to dog holiday provider, Barking Mad) underlines the sustainability of the home services and lifestyle management sectors
With lives getting busier and people working longer hours, there is buoyant demand for support around the home whether it’s a concierge or cleaning service, dog-sitting, child care or interior decorator.
However, as with all other sectors, competition is fierce and people now place so much importance on the promptness of reply when they contact a home services provider that just being excellent at your job, isn’t enough.
After all, if you have pulled up a list of providers on an internet search, you’re less likely to wait for a reply after leaving a message on a voicemail before trying the next name on the list. There’s also a crucial aspect of trust.
When people are looking for somebody who may well need to come into their home or look after their nearest and dearest, they need to instantly feel as though they can trust that person which makes that initial phone call so important.
For several years Office Answers has been providing virtual receptionist and virtual office services to a lengthy list of home service providers.
All have the shared belief that excellent customer service begins with that initial phone call, providing a level of professionalism that reassures customers and projects an air of ‘we care about our business so we’ll care about your home’. So if they are unable to answer the phone for any reason our team of receptionists answers the call, provides a professional response and takes a message just as if the businesses have their own back-up team.
What our customers say
Here are a couple of testimonials from two long-standing clients:
- Wimbledon Nannies, a successful nanny recruitment agency and babysitting service that has been going for over 21 years:
“Office Answers has provided us with a reliable and efficient service right from the start ensuring we no longer miss any of those important calls.”
- Partners In Time – lifestyle management and business support provider
“I have worked with Office Answers since I set my business up 10 years ago. As a small business, there are times when there is no-one in the office to take calls. Thanks to Office Answers and their speed of response, I never miss a call or the opportunity to engage with new clients, which is very important for all businesses. This has helped ensure my business has grown bit by bit every year and I wouldn’t be without them.”