Virtual receptionist for small healthcare clinics and healthcare professionals
If you’re a healthcare professional, sports trainer or provide beauty services who has set up in private practice either at home or by renting space within a clinic, you’re probably only too aware of the challenge of the phone ringing while you’re treating a client.
In this situation our UK team of virtual receptionists, answering phone calls on behalf of your business, can inject an important layer of professionalism that will reassure callers and ensure you don’t miss out on potential consultations.
We have over a decade of providing virtual receptionist services to small healthcare clinics and professionals (clients include private doctors’ surgeries, occupational therapists, physiotherapists, yoga teachers and aesthetics clinics). This means we know how to handle calls sensitively and efficiently that will protect one of the all-important factors for your customers – the trust they place in you and your business.
As we specialise in supporting microbusinesses and SMEs our services are also geared to be flexible, for instance providing cover during a particular time of day. Plus our receptionists are highly experienced and will act as a natural extension to your business rather than a script-reliant call centre.
Read more about how Office Answers’ virtual receptionist for a physiotherapy provider case study to find out more about how our service is helping physiotherapist Alison Cadinouche.
Alison runs her private physiotherapy practice from a purpose-built treatment room at home as well as visiting clients.
The challenge: Alison felt she was losing potential patients because she was not always answer the phone. She knew that people who are in pain or want to fix an appointment, want the reassurance of speaking to someone rather than having to leave a message. She also recognised that people could just as easily try another physiotherapist from an online list if they didn’t get a response immediately.
The solution: Rather than letting calls bounce onto the answer phone, an Office Answers virtual receptionist takes messages and then notifies Alison immediately via her mobile phone. This enables her to return the call as soon as she’s free, even if she is on a home visit or in a meeting. According to Alison: “My patients like having the reassurance that a message has been taken by a courteous person, not an answer phone, if I am not able to answer the phone myself.”