How virtual receptionist services can help small businesses retain a high level of customer service during the summer holiday season.
The schools have broken up, you and your staff are looking forward to a well-deserved holiday, and the weather (hopefully) will hold if you’re about to enjoy a staycation. You’ve let your clients know you’re going to be on holiday so happy days.
There’s just one dilemma on the horizon – what to do when a potential new customer rings and you’re unable to answer. Or you don’t want to answer your mobile when the background noises of the seaside do little to give the impression that ‘I’m professional and have my mind fully on your call.’
Of course, you can let the call go to your voicemail and then answer when it’s more convenient but this leaves the caller in limbo, not knowing when you’re going to get back to them and possibly reluctant to leave a message if it’s a more complex enquiry.
Similarly, the holiday season throws up a series of challenges for those SMEs who do still have a small number of staff manning the phones back at base. For every person on holiday, there is an increasing likelihood of potential business being lost if the remaining staff are on calls themselves which can result in people just getting the engaged tone.
This happened to us the other day when, nothing to do with Office Answers, we called a local business and got the engaged tone. After trying a couple of times, we gave up and simply moved on down our list to another business who could also provide what we needed.
Office Answers are happy to provide cover for just one month. Ideally you would want to use the service for a few days before going away to ensure everything is working fine for that extra piece of mind.
A popular option is to use our receptionist service where the team will take calls for you while you are away and can handle them anyway you wish in order to protect the customer service that you have worked hard to achieve, and help avoid losing potential business.
Another option is to divert calls to our automated answering system. This could give callers options for the different areas of your business, and any voicemails are saved electronically and emailed to the contact for that section. Even for a one person business this can be a very cost effective way of handling calls whilst away.
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