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Virtual Services to help your small business

Virtual Receptionist

Our live virtual receptionist team are based in the UK and will answer calls in your company name in a friendly and professional manner to create the right image for your business.

Virtual Office

Combine our telephone answering service, a geographic number for a city, and a mail forwarding service to keep your home address private and you have a simple effective virtual office.

Virtual Phone Numbers

A virtual phone number for any UK area code, or even international numbers.  Calls can be routed to any UK landline, mobile, or our voicemail to email system, our automated answering system, or our live receptionist service.

Automated Answering

A simple solution aimed at small businesses who need to an automated phone system to play a greeting to callers and route calls to landlines or mobiles depending upon which option the caller presses..

Our Experience

Virtual Receptionist – 16 years

Virtual Office – 14 years

Virtual Phone Numbers – 12 years

Automated Answering systems –11 years

Our Background

The company was founded in 2004 with the aim of offering the best telephone answering service in the UK and initially we took on any size and type of customer.

Over time we realised that different sizes of customers had different needs and we worked best with small, some might say micro businesses, with typically up to five people.

We are a small business ourselves run by Clare and Ian Marshall. As owners of the business we handle all new enquiries ourselves. If you call Office Answers the chances are one of us will answer, but if not you will be talking to one of our receptionists who will take a message, just like they would for you.

Small business sectors we have worked with

Our Approach To Business

We are a small business ourselves run by Clare and Ian Marshall.  As owners of the business we handle all new enquiries ourselves.  If you call Office Answers the chances are one of us will answer, but if not you will be talking to one of our receptionists who will take a message, just like they would for you.

By the end of 2004 we had 20 customers and knew them all intimately.  Clare knew who had been on holiday and who had young children at home.

Many years later and we have grown a fair bit, but we still like to have that same interaction with our customers, leaving you thinking we still only have 20 customers.

What our clients say

I have worked with Office Answers since I set my business up 10 years ago.  As a small business, there are times when there is no-one in the office to take calls. Thanks to Office Answers and their speed of response, I never miss a call or the opportunity to engage with new clients, which is very important for all businesses.  This has helped ensure my business has grown bit by bit every year and I wouldn’t be without them.

—     Partners In Time

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Telephone Answering

We have provided virtual receptionist services since 2004 with particular focus on being the UK’s best virtual receptionist service for small businesses of up to 5 people.

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Automated Answering

If you want a virtual reception service but do not need a live receptionist then our Automated Answering system is always a popular choice. Nothing to install, everything is done using our centrally managed system. We agree the script with you, do the recording, configure the system, and make test calls.

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Virtual Office

Many people want to keep their home address private so use a business address or mail forwarding service to create the impression their business is based in the centre of a city or town.  To complete the picture we can provide a city telephone number with calls either routed to you directly, to our automated system, or answered by our team of receptionists.

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